QFleet return agents

At the end of each vehicle lease, the vehicle must be returned to one of the QFleet return agents listed below.

To minimise any delay for you and to assist QFleet's customer service, please make sure you book a vehicle return appointment in advance.

Clients are responsible for any damage resulting from modifications, misuse or negligence to the vehicle. Before returning any vehicle that has been involved in an accident, please ensure an insurance claim has been submitted (see insurance).

At the point of return, each QFleet vehicle will undergo a returned vehicle inspection to assess the overall condition of the vehicle. The inspection officer will complete a Return Vehicle Inspection Report (RVIR) that must be signed by a present representative from your agency. This ensures both parties agree on the condition of the vehicle at the time of inspection.

The returned vehicle inspection will take approximately 20 minutes, however, without an appointment clients may regrettably have to wait longer or return at a later date.

If someone other than a representative of your agency (eg a vehicle transportation company) is returning the vehicle, you are still required to make an appointment. In this case the RVIR will be faxed back to you and the conditions stated on the RVIR will apply.

When returning your vehicle, please ensure it is clean enough for an adequate inspection to take place.

All vehicles are to be returned with;

• all sets of keys, key pads and remote access devices
• spare wheel and tools
• the vehicle’s handbook and servicing logbook
• at least ¼ tank of fuel
• all accessories fitted to the vehicle that were included in the lease.

QFleet’s RVIR inspection will also look for evidence that your organisation has maintained the vehicle to the manufacturer’s specifications (such as a stamped vehicle servicing manual).